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  • Refund/cancellation policy - Your Refund, Return, and/or Cancellation Policy explains how many days (if any) customers have to return a product or service. It should also explain how they receive a refund, credit, or replacement (if applicable). Let customers know under what circumstances you offer returns and refunds, and how products may be returned. For example, add your return merchandise authorization (RMA) process, include your return address...etc. This also serves as a protection from chargebacks and disputes.

  • Fulfillment/shipping policy - This policy explains how your customers will receive the services they paid for on your site. Under the fulfillment policy, you may include the information about time-frames when the service will be provided, more details about the format of the service offered etc.

  • Your site’s Terms and Conditions - Your terms and conditions should include the legal restrictions related to your site. It’s important to post your Terms and Conditions online as a separate document and that your customers agree to them prior to making a purchase on your website.

  • A privacy policy - A privacy policy is a statement that discloses some, or all, of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

  • Your business’s legal or DBA name (If you’re a sole proprietor, include your full name) - Display the name of your business entity or your “Doing Business As” name in your website. If you’re a sole proprietor, this may be your own name. This name should also appear as your statement descriptor, which is the business name your customers see on their card statements. The statement descriptor lets customers identify their purchases easily, which helps save you unnecessary complaints and chargebacks.

  • Your business’s physical address (It can be country, state and city if you do not wish to disclose the full address) - Your customers should be able to see this information before completing their purchase.

  • Customer service contact information (e.g. email address, telephone number)- At a minimum, your site needs to include an email address or telephone number where customers can reach you. We recommend giving customers multiple ways to contact you.

914-752-5678

cw@crldf.com

6155 the Almaden Expy

San Jose CA 95120

EIN# 20-1569771

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